Another weekend, another outpouring of outrage on social media. This time, the ire was reserved for online fashion brand Asos. “Has anyone else had a sh***y email off Asos? Maybe if you sorted your sh ...

As of June, Asos has begun enforcing its fair use policy by permanently deleting accounts of customers who return items at a rate significantly higher than average. The crackdown has gone viral on ...

ASOS has changed its returns policy for customers with high return rates, and one shopper has shared her method to avoid being charged - and it's all to do with one product ...

ASOS has recently announced that it'll be providing more "transparent" explanations as to why some customers are being charged for returns, while others aren't. If you're a frequent returner with a ...

ASOS has come under renewed scrutiny after several shoppers reported being banned from the site due to repeated returns. The retailer introduced a revised ‘fair use’ policy last September, which now ...

Regular ASOS shoppers have been urged to take note of a change to its refunds policy. The online fashion and beauty retailer, which stocks brands like Topshop, Charlotte Tilbury and Nike - as well as ...