A new perspective emerged from a study published in the Journal of Management Science and Engineering: algorithmic control is not merely a "negative management tool". Instead, its three-dimensional ...

Explore how unpaid waiting time and algorithmic management impact gig workers in India's evolving economy and their fight for fairness.

For millions of gig workers driving for companies such as Uber Eats, DoorDash and Deliveroo, there is no human manager to call, no supervisor to appeal to and no office to walk into. Decisions about ...

On New Year’s Eve this year, while much of urban India was preoccupied with countdowns, celebrations, and the familiar ritual of drawing a line under the past twelve months, a more consequential ...

The gig economy runs on hidden rules. Every day, millions of workers in the United States log into apps like Uber, DoorDash, and Amazon Flex to earn a living, without knowing how much they’ll be paid, ...