Your Echo is probably sharing its connection with your neighbors' compatible devices to create a long-range community network ...

The shared network extends smart home coverage while quietly relying on users’ internet connections ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon automatically enrolls many devices in its shared Sidewalk network. Here’s how to disable it completely or just turn ...

Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

I believe Nice could lose market share in the next few years as Amazon Connect leverages AWS's vast customer base to quickly scale its CCaaS offering. Amazon Connect has a strong upsell potential, ...

Amazon Connect Contact Lens—an Amazon Connect feature that provides real-time contact center analytics and quality management—now helps identify the essential parts of call-center conversations with ...