Today’s busy consumers have little time and patience for phone calls. They often ignore calls from unknown numbers entirely or let such calls go to voicemail; they may not even listen to voicemails ...

For the past several years, Google Search and Maps has offered a Business Messages capability that lets customers reach out to stores, restaurants, etc. via text chat. This is now shutting down in ...

WhatsApp Business has grown to over 200 million monthly users over the past few years. That means there are tons of businesses sending messages to users — and some of these messages could be ...