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Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. When you use a project management system, your teams are able to ...

CRM projects can have some very tricky technical elements, particularly when it comes to integrating with other customer-facing and internal systems. They can also be quite labor intensive when it ...

The top-ranked consultants who not only survive but are thriving in the current demanding business world work with desire and dedicate themselves to understanding the client, the business segments, ...

Gartner's recent report, "Three Steps to Create a CRM Strategy," aims to help CRM project managers, executive sponsors, and operations executives create an effective CRM strategy. The report is an ...

There are at least a dozen oft-quoted industry analyst reports that estimate the failure rate of CRM projects. The analysts’ methodologies and standards vary, so the resulting failure numbers are all ...

Whether you’re updating, upgrading, jump-starting, or restarting your CRM efforts, some basic steps will help keep you on the path to a positive ROI. Thinking about the potential ROI of your customer ...

Monday.com provides a versatile solution for managing customer relationships, featuring customizable pipelines, powerful ...

As companies struggle to find the funding for new business ventures, it's imperative that customer relationship management (CRM) initiatives show a definitive return on investment (ROI) to succeed, ...