Call My Agent! Season 4 is about a whirlwind ride as three seasoned agents – Grégory Montel’s Gabriel, Camille Cottin’s Andréa, and the enigmatic Thibault de Montalembert’s Mathias – scramble to keep ...

In my previous post, "Is It Time To Disrupt Your Call Center?," I described an all-too-common experience of calling a major credit card issuer for help, focusing on the impacts on the customer ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...

Call My Agent! spoilers follow. It's France's most addictive TV show – a comedy-drama set at the Parisian talent agency ASK, where well-known actors play exaggerated versions of themselves and the ...

The long-awaited Call My Agent! The Movie is at last heading to production with Netflix as its global streaming home. The original cast will reunite for the movie, which will make fans happy. The ...

An American adaptation of French dramedy series “Call My Agent” is in development at HBO with Sarah Schneider set to write and executive produce. The series will follow four work-obsessed sports ...

French comedy “Call My Agent!” was a domestic hit after it launched on France’s public broadcaster France Televisions in 2015 but it wasn’t until later, when it got picked up by Netflix, that the ...