Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

No doubt about it, bots are coming. Forgive the hyperbole, but I mean really coming — in a life-changing, business-disrupting way. Think beyond today’s experimental first-generation chatbots on ...

This privacy-first chatbot is taking off - here's why and how to try it ...

Bank mobile chatbots remain fast but stupid, with most failing to answer even basic questions. Here's how banks can upgrade ...

Chatbots have reshaped customer service, delivering on the 24/7 promise of instant, efficient support across all digital channels. Powered by artificial intelligence (AI) and natural language ...

Walmart debuted an app-only generative artificial intelligence chatbot, named Sparky, that can summarize reviews, offer product recommendations based on shopper requests and create product comparisons ...

Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

Teenagers are trying to figure out where they fit in a world changing faster than any generation before them. They’re bursting with emotions, hyper-stimulated, and chronically online. And now, AI ...