Marks and Spencer (M&S) has finally restarted click and collect orders for clothing, home and beauty products after a nearly four-month suspension following an apparent major cyberattack. Although the ...

Forbes contributors publish independent expert analyses and insights. I cover major developments in the retail industry. Apr 25, 2024, 06:45am EDT Birmingham, UK - People outside the exterior of a ...

Primark is doubling down on its physical retail presence, expanding its Click & Collect service to all 186 stores in Great Britain and launching its first standalone homeware store in Belfast. The ...

LONDON, March 13 (Reuters) - Clothing retailer Primark is set to expand its click & collect trial into more stores and possibly to markets beyond Britain, its boss said on Wednesday. Primark, unlike ...

Flash back to March this year and John Lewis reaches an omnichannel tipping point as it announces that it’s now delivering more online orders by click-and-collect than by home delivery for the first ...

Shoppers' different needs for convenience benefits mean that using click-and-collect types results in vastly different performance outcomes. This calls for judicious alignment of the right ...

In part two of this month’s briefing on online food retail, Glynn Davis outlines the key operating models used by the main operators. Industry watchers believe retailers are moving away from using ...