The acceleration of digital transformation has been a hallmark of the pandemic era, but it has also highlighted the importance of maintaining a strong focus on the client experience. From leveraging a ...

Like all modern operating businesses, accounting firms today can't look like those of the past. Clients are expecting change, and so are the employees that engage them. Digital natives make up more of ...

Today, being a successful firm isn't just about technical skills; it's about the people responsible for leadership, relationships and innovation. A firm's strength lies in its dedicated team of ...

Today’s business landscape isn’t defined just by products or pricing—it’s defined by experience. Customer expectations have evolved, and businesses that fail to prioritize the customer journey risk ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...