Ultimately, human beings are using your products, so listening to your customer’s feedback and using their insights to inform your products is so important. In today’s competitive software landscape, ...

Authentic customer voice becomes a shared system of record for business decisions NEW YORK--(BUSINESS WIRE)--January 20, 2026-- Deeto [ ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

The iconic retail visionary Harry Gordon Selfridge is famously quoted saying “the customer is always right.” While this is a statement worthy of some debate, the bottom line is this – in order to be ...

Combination unites UserTesting's category-leading insights platform with User Interviews' leading participant recruitment to help enterprises make better decisions UserTesting, the leading provider of ...

SAN FRANCISCO--(BUSINESS WIRE)--Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer ...

Rachel Frederick oversees various aspects of Sur La Table’s digital business, from digital marketing to the brand’s direct-to-consumer ecommerce site, fraud prevention and even fulfillment offerings.

As a tech journalist, Zul focuses on topics including cloud computing, cybersecurity, and disruptive technology in the enterprise industry. He has expertise in moderating webinars and presenting ...

The single most important factor governing the success of a commercial enterprise is its ability to attract, satisfy and retain paying customers. Commercial firms succeed by prioritizing the ...

Whether the economy is a boom or a bust, customers want to be treated fairly and receive value for their money, and companies must have a process in place to ensure that this happens. In today’s ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Following a successful launch to Chase Payment Solutions clients, the ...

When economies decline, scaling back to ensure survival makes sense. But too often those cuts can be reactionary, targeting customer-facing functions—such as Marketing. Traditionally, leadership has ...