This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...
Socialhub.AI today announced the launch of its next-generation Customer Intelligence Platform (CIP) and a deepened strategic partnership with Microsoft, formalized through a multi-year Microsoft Azure ...
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...
Teradata has launched Autonomous Customer Intelligence, a software and services offering to transform raw data and customer signals into context-aware, real-time actions at scale. This enhancement to ...
SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new ...
The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become when intelligence flows seamlessly through every customer interaction. Over ...
Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...
In today's experience-first economy, where relevance must be instant and privacy must be absolute, customer intelligence is undergoing a profound transformation. Enterprises are no longer satisfied ...
Enriched customer profiles with critical life event data enable loan officers to scale personalized interactions and marketing automation Total Expert, the FinServ leader in customer engagement ...
Agents, operating across data and applications, will leverage decades of Teradata IP and industry knowledge to autonomously generate business value from meaningful customer signals This significant ...
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