How to automate customer service: The ultimate guide

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
jdpower

Pre-Service Process Implementation at OEM Workshops in India Can Help Increase Satisfaction and Revenue, JD Power Finds

DELHI: 30 Nov. 2023 — High implementation of service advisor actions during pre-service assists original equipment manufacturer (OEM) workshops in a multi-faceted manner, according to the JD Power ...
Houston Chronicle

How to Create a Customer Service Plan

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...
CMS Wire

The Future of Customer Interactions: Harnessing RPA and IPA

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...
Forbes

In-House And Outsourcing Customer Service: Key Differences, Pros, And Cons

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...
Business Wire

Two Black & Veatch-Managed Customer Care, Billing System Implementation Projects Get Coveted CS Week Awards

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...