Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at ...

Welcome to our guide on the different types of work at home jobs! With the rise of remote work and the ongoing pandemic, ...

Netflix is hiring for remote customer-service job positions that offer a free membership to new hires and pay up to $22 per hour. These were not real job positions for Netflix. Further, any users who ...

During the height of the COVID-19 pandemic, almost all contact center agent jobs shifted to a work-from-home model. And now that the pandemic has basically come to an end, many of those jobs have ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. If you have a knack for helping others solve ...

In an organization, customer service roles are often delegated to the business development, marketing or sales departments. But when you are in a leadership role, you are also in a customer service ...

Second Sunday Series: This is the seventh of 12 columns focused on reader questions, appearing over 12 months — one on each second Sunday, from September through August. Previous questions followed ...

If the people who are responsible for interacting with your best customers feel disengaged and unhappy, it's reasonable to conclude that their attitude will have a negative impact on their users and ...

Instant title is powered by technology that makes it super-efficient, which leads some to believe it can stand alone, without supporting customer service. ServiceLink’s recent webinar, “Demystifying ...