Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. I recently led several executive panels at the Customer ...

Companies constantly seek innovative strategies to optimize operations and drive sustainable growth in today's fast-paced business landscape. One game-changing approach that has gained significant ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

Integrated Control Technology (ICT) has promoted Damon Standish to Vice President of Customer Success and Laura Berga to Vice President of Customer Operations as part of the company’s continued focus ...

WUPPERTAL, Germany—Riedel Communications has appointed Marcus Wheelwright as vice president of customer success for the Americas, the company said this week. Wheelwright will be responsible for ...

ATLANTA--(BUSINESS WIRE)--Cognosos – a leading provider of real-time asset location solutions – today announced the appointment of Greg Carter as the company's Vice President of Customer Success. With ...

As the downturn starts to bite and every dollar matters more, many CEOs are asking the same question. How should I wrangle a constricted company budget to outlast 2023? For subscription businesses, ...

BOSTON--(BUSINESS WIRE)--Klaviyo, a unified customer platform, today announced that Kim Peretti has joined the company as Senior Vice President of Global Customer Success and Support. In this role, ...

BlackLine, Inc. has announced the expansion of its Bengaluru, India office, which marks a significant step in its global growth strategy and commitment to enhancing customer support. This new ...