Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Opinions expressed by Entrepreneur contributors are their own. Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They ...

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

Okta Inc. has discovered that hackers who breached its network two months ago stole information on all users of its customer support system — a scope far greater than the 1% of customers the company ...

Okta's investigation into the breach of its Help Center environment last month revealed that the hackers obtained data belonging to all customer support system users. The company notes that the threat ...

Contrary to its earlier analysis, Okta has confirmed that all of its customer support system users are affected by the recent security incident. Identity and access management company, Okta, has ...