Training will increase the return on your investment and make your workers more productive. Last week I was speaking with an IT manager about his company's usage of unified communications and the ...

In the early days of unified communications, I spent a lot of time writing and talking about the need for organizations to focus on end user adoption, usage, and training. I presented and moderated ...

The most important part of any IT project is properly training the people who will be using it. In many ways the quality of the training and the number of help desk calls it drives is the most ...