It was in my first office job that my habit of writing exclamation mark–ridden work emails first came to my attention. My supervisor noticed the pattern and gently asked me to tone it down. At first I ...

Positive working relationships with co-workers and colleagues outside of your company are crucial to success in your job. They are also vital with customers and other professionals with whom you ...

Hi, readers! Let’s talk about email! What’s with all the exclamation points?! I’m serious. Have you noticed how this one punctuation mark dominates your email messages — both those you get and those ...

Earlier this year, Lara Frank*, a copywriter for a large tech company, wrote an email to her boss trying to clarify a miscommunication. Frank edited her email to remove superfluous exclamation marks — ...

If you really want to demonstrate your dislike for someone, end a sentence with a period. "Thanks so much." "That's great." "Happy birthday." As a line in an email, a text or a Facebook comment, any ...

In a world where written communication is a key part of everyday life, it is important to understand how your communication style may come across. All too often, people use emojis and extra ...

Simply sign up to the Social affairs myFT Digest -- delivered directly to your inbox. I used to think there were two sorts of people in the world: those who used exclamation marks in their work emails ...