Genesys today announced the launch of Genesys Digital, a business unit focused on helping companies address consumers’ fast-evolving preference for digital channels when interacting with businesses — ...

Genesys has made available a new digital customer engagement platform that leverages the company’s CX expertise and AI to enhance conversational AI. Genesys, a company that specializes in customer ...

Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys’ omnichannel customer experience solution, Genesys Engage, on ...

SAN MATEO, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--Guidewire (NYSE: GWRE) and Genesys®, a global cloud leader in AI-powered experience orchestration, announced the Genesys Cloud™ platform’s new Ready ...

Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy across ...