I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...

The hospitality industry has spent the past decade chasing efficiency. What it often lost along the way was the guest experience.

Japan is known for technological innovation and hospitality, influencing new hotel trends. Michelle Gross spent 4 nights at Yotel Tokyo Ginza, a hotel that leverages robots and automation. She says ...

A video of a Chicago hotel's unique form of high-tech room service has gone viral on TikTok. The clip was shared by Sarah A. VanVactor (@gogettersaraha) and has had 4.6 million views since it was ...

Maybe hotels should focus first on the basics, like getting on the cloud and ditching cable TV. But having fun products like robots is, at the very least, good for marketing. There are nearly 350 ...

What’s three feet tall, 100 pounds, and has a touchscreen for a face? The A.L.O Botlr, of course. Designed to provide concierge service to guests at the Aloft Hotel in Cupertino, CA, the robotic ...

A hotel that is managed almost entirely by robots. Robot hotels check people in via computer and provide towels, laundry and room service using mechanical robots. For emergencies and other services, ...