The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Torque IT, a leading South African ICT training solutions provider, is proud to announce its accreditation by APMG International as an ITIL, Prince2 and Agile Project Management Accredited Training ...

CARY, N.C., June 18, 2019 /CNW/ -- Global Knowledge, the world's leading provider of certified ITIL® training by AXELOS, is helping technology professionals and organizations get up to speed on ITIL 4 ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Poor synergy between IT skills and business goals lead to digital transformation failures. ITIL 4 provides a framework to help technologists stay on the same page as the rest of the organisation's ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...