One of the first ways Instacart deployed generative AI was its Ask Instacart feature, an AI search tool underpinned by OpenAI’s ChatGPT. Embedded directly in the Instacart app’s search bar, Ask ...

Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. The pandemic helped, of course, but that alone can’t account for the ...

Instacart is using AI-enabled pricing experiments that are substantially raising the prices of identical products for different customers, according to an investigation by Consumer Reports and ...

Sarina Trangle started as a corporate news reporter in October 2024. She previously spent four years on the business desk at Newsday, covering the health industry, commercial real estate and cannabis.

Seniors are getting a little help with their online supermarket sweeps. Grocery delivery service Instacart announced Wednesday its new Senior Support Service hotline aimed at helping customers over ...