If you've been following my series of articles here on Firehouse.com you will notice a certain pattern that seems to be focusing on building a department infrastructure to improve external and ...

Conducting a performance appraisal or employee evaluation sheds light on employee job skills, professionalism and work ethics. Evaluations are rated based on the manager's observations, quantity and ...

People are born with certain interpersonal skills, that they use every day when they communicate and interact with other people - both individually and in groups. Interpersonal skills can include ...

Communication models are frameworks that explain the process of communication according to various simplified models that make the multifaceted nature of communication tangible and understandable. One ...

“No word was ever as effective as a rightly timed pause” Mark Twain I have been fascinated by how a simple pause during communication transforms relationships. This explains how our species has ...

Strong interpersonal communication skills are essential for productive organizational culture, people leadership and team performance. Professionals working in all sectors rely on their interpersonal ...

Digital communication has changed how we build and sustain relationships by breaking geographical barriers but often at the cost of interaction quality. Face-to-face interactions remain essential for ...