The IT services industry has come a long way in the last three decades due to three core change factors. First, technology has advanced from legacy mainframe systems to cutting-edge, cloud-enabled ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

AI agents hold great promise for improving enterprise applications and business workflows. With the ability of agents to automate a broad swath of end-to-end business processes—learning and changing ...

ConnectWise has acquired zofiQ, bringing agentic AI automation directly into one of the most widely used platforms for IT ...

Globant S.A. GLOB has introduced a groundbreaking approach to IT services with the launch of AI Pods—a first-of-its-kind subscription model for AI-powered services. AI Pods enable access to ...

Get the latest federal technology news delivered to your inbox. As American society grows increasingly reliant on digital platforms, the U.S. federal government is working to modernize its own legacy ...

Moving into 2025, government agencies are facing a flurry of opportunities and uncertainties as they navigate new mandates, slightly bigger IT budgets, readier access to emerging technologies, and ...