This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

Picture this: A support team member knows the information they want exists; they just can’t find it. To get a customer the answer they need, the agent spends an inordinate amount of time looking for ...

Anyone who reads this magazine, attends our webinars or downloads these white papers already knows this: knowledge management is not an easy thing to define. You can't hit me hard enough with a stick ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

How Xerox got its engineers to use a knowledge management system Your email has been sent Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives ...

Design time for embedded solutions has never been in such short supply. Most companies, seeking to maximize profit, are reducing design cycles to the absolute minimum. Engineering managers can offer ...

Knowledge management, or KM, is a relatively old idea. It set off a flurry of activity and investment throughout the 1990s, culminating in “visionary” companies spending a lot of money with ...