A vendor-agnostic intelligence layer within Calabrio ONE for consistent quality governance, already available for customers MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation ...

RALEIGH, N.C. and NEW YORK, June 17, 2025 /PRNewswire/ -- Pendo, the world's first software experience management platform, today announced Pendo Agent Analytics, a first-of-its-kind solution that ...

Measuring AI agent ROI is not necessarily straightforward, however, because it can be difficult to link AI agent performance directly to decreased costs or increased revenue. Some AI agent benefits ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

Emvolve Performance Manager from Performix Technologies (Burlington, MA) lets you set performance goals for agents and view their performance statistics from a Web browser. Agents can view charts ...

AI agents aren’t just speeding things up — they’re reshaping the business, and CIOs need new metrics, a smart rollout and a big-picture story to get buy-in. As CIO, you’ve likely navigated countless ...