Fixing patient no-show problem requires effective communication strategies to reduce missed appointments and improve healthcare revenue and ...

Mercy, a massive health system based in St. Louis, has a special patient experience project coinciding with the opening of the Mercy Center for Performance Medicine and Specialty Care. The ...

This semester, two Yale college students started a new program at Yale New Haven Hospital to improve the pediatric in-patient experience. Project Sunshine is a national community-based organization ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

Nurse-led interventions led to better sleep experiences for inpatients at St. Louis-based Barnes-Jewish Hospital, according to a study published Dec. 4 in JAMA Network Open. After HCAHPS data ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

Traditional trial start-up workflows often follow a sequential path, from feasibility to contracting, then regulatory ...

Sumayah Abed, M.D., assistant professor and practitioner at the Hoover Family Medicine clinic, Felicia Boyd, R.N., nurse manager at the Highlands Family Medicine clinic, and Annie Shedlarski, R.N., ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...