An essential step before a new tech product or service is launched into the market is quality assurance—making sure the end product functions as intended and that features are optimized for a good ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

Drexel University’s Office of Research & Innovation (ORI) is committed to maintaining the highest standards of quality and research compliance consistent with best practices for quality, integrity, ...