Salesforce has grown from a cloud CRM service into a massive platform with multiple sub-clouds and hundreds of discrete services. That's one reason I found this year's streamlined, less-is-more ...

CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

‘It provides us with some tailwinds that should be able to help us bring more integrated solutions together for customers,’ said Andrew Vose, co-founder and CEO of CopperHill Consulting, an AWS Select ...