Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. More than 80% of consumers want ...

Horse-drawn carts laden with fresh fruits and baked goods had already been driven off the scene by larger grocery stores that sold a little bit of everything. Barrels of molasses and sacks of flour ...

Imagine this: You make your way through the airport security line, send your bags through the scanner, empty your pockets and go through a body scanner — all with little to no interaction with a TSA ...

iPhone 15 and more M2-powered MacBook owners will now be able to repair their own devices as part of the program, which is expanding to 24 more European countries. iPhone 15 and more M2-powered ...

Why is Christian Science in our name? Our name is about honesty. The Monitor is owned by The First Church of Christ, Scientist, and we’ve always been transparent about that. The church publishes the ...

While the rise of technology has allowed the aviation industry to incorporate self-service and online speed-ups into many parts of the flying process, the security screening one needs to go through ...