Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

What Is IT Service Mapping? IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and ...

Forbes contributors publish independent expert analyses and insights. I help family offices solve next gen strategy & technology problems. Sep 01, 2024, 01:07pm EDT Sep 01, 2024, 06:08pm EDT Today, ...

While often used interchangeably, these two approaches — service design and experience design — possess distinct focuses and methodologies in CX. In the realm of user-centered design, two prominent ...

Service design is a human-centered craft focused on integrating human, digital, and physical interactions to create differentiated experiences. Students will apply diverse frameworks and mapping ...