Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It ...

Can traditional CRM systems keep up? Know how AI Agents are transforming CRMs into smart, proactive platforms that automate ...

The built-in agents plan and launch marketing campaigns in minutes, personalize every send, resolve customer requests, and keep humans in the loop BOSTON--(BUSINESS WIRE)-- Today at its flagship event ...

Simahi, an intelligent CRM solution designed specifically for insurance professionals, is proud to introduce the Simahi Agent Hub – an integrated platform TORONTO ...