According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Humans are social animals and we require connections in order to survive. However, as we age, spending more time alone due to the loss of family and friends, along with health ailments and hearing ...

The Supreme Court’s recent ruling to overturn affirmative action in higher education comes at a time when racial inequality in K-12 schools is deep and growing. The court’s decision immediately ...