As retailers continually focus more on technology to bolster their omnichannel efforts, with 87% of retailers expecting their technology costs to increase over the next two years, they are still ...

As part of their enterprise partnership, IBM and Apple unveiled the IBM MobileFirst suite of apps for iOS. The apps bring IBM Big Data and analytics capabilities to iPhone and iPad users and are ...

NEW YORK--(BUSINESS WIRE)-- Manhattan Associates Inc. (NASDAQ: MANH) today announced significant enhancements to its Manhattan Active® Point of Sale (POS) application designed to meet the dynamic ...

Technology’s role within retail is only growing in importance. Today’s consumers expect speed, convenience and high-quality experiences. Manual in-store processes not only slow down operations, but ...

Have you ever heard of email clienteling? That’s when store associates text or email customers about deals, discounts, new arrivals, product availability, promotions, and in-store events, according to ...

Target plans to introduce a new generative artificial intelligence technology for its store employees at all of the company’s nearly 2,000 stores nationwide by August, the company announced Thursday.

COLUMBUS, Ohio--(BUSINESS WIRE)--Retailers are struggling to live up to shoppers’ expectations when it comes to having the right data and insights to facilitate great customer service in the store, as ...

The new integrated campaign introduces “Justin,” a hyper-enthusiastic store associate who can’t help but share what’s new (and on sale). Developed in partnership with independent creative agency ...

Walmart is among a growing number of retailers putting generative AI apps directly in associates’ hands to streamline their workdays and enhance customer service. Walmart associates already have ...

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...