Today, Microsoft took the wraps off new apps that it plans to add to its Viva employee-experience platform in the coming year. The company also announced that its Viva Sales CRM companion app will be ...

AuraPortal has introduced the following modules in its Business Process Management Suite: Content Management (CMS/ECM), a complete Online Commerce platform (eCommerce) and new CRM (Customer ...

It’s fair to say that most CRM platforms these days do not consist of a single operational construct but are in fact collections of integrated modules that utilize data and influence workflows in ...

Trying to master customer relationship management (CRM) suites these days is somewhat akin to attempting to eat not-quite-solid Jell-O with a fork. CRM suites tackle sales-force management, customer ...