WASHINGTON — A 911 call for an overdose at American University is under investigation after crews were dispatched to the wrong address five miles away. Unfortunately, that is not the only wrong ...

The head of D.C.'s 911 call center revealed Thursday that over the past two months, every 911 call taker and dispatcher has undergone retraining. The hope is to prevent future mistakes that could cost ...

KANSAS CITY, Mo. — Thirteen recent graduates of the Kansas City, Missouri, Police Department's call taker training are gradually filling open positions, and the department says it's a step in the ...