Kudos to Aspect Software for bringing some excitement to an otherwise slow post-holiday news week. (As I recall, they served a similar purpose when Concerto acquired Rockwell just after Labor Day in ...

BOULDER, Colo.--(BUSINESS WIRE)--Aspect, a leader in workforce optimization and intelligence, announces the appointment of Elizabeth Del Ferro as Chief Growth Officer (CGO). In this role, Del Ferro ...

The move seems to reinforce two recent trends: continuing consolidation in the contact center space and the increasing importance of analytics to the overall contact center application suite. In a ...

I look after data, software development and production. My background is software development having studied computing at Imperial. My career began at Deutsche Bank doing FX HFT trading. This is my ...