WordPress released the results of their annual user and developer survey which showed mixed feelings about the direction the software is going and an increasing sense of not being welcome in the ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Wondering how many people in the United States have a smartphone? If you poll 20 people on the street, your survey won’t be representative of the entire American population. But if you just want to ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

The launch of Max late last month also launched a fresh wave of complaints about the redesigned service’s user experience, which is frankly not a big improvement from the former HBO Max. Bugs and ...

I built my first website on WordPress over a decade ago, back when it was undisputed as the best option for getting online if you had little or no coding experience. Since then a whole host of other ...

Getting answers to tough, qualitative questions about products from users can be costly, both in terms of time and money. At least, that was the experience of Aaron Cannon, a former strategist at ...

Most companies agree that user experience is important. In a 2019 report from UserZoom, 70% of enterprise CEOs said that they see user and customer experience as a competitive differentiator. But ...

Look, I’ve made an effort with this, OK? It’s not just a desperate attempt to get you, loyal reader, to share information about yourself, your interests, and your habits. It’s also a bit of festive ...