Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

What if a firm could tap into expertise from all divisions to inform the all-important KPI of customer lifetime value? Going a step further, imagine a CLV-focussed conversation among direct marketing ...

By Dr. Kofi Anokye OWUSU-DARKOModern government was built on measurement. The metrics that enabled the state to scale, standardise, and control complex administrative systems were once among its ...

Zohar Bronfman is the CEO and co-founder of Pecan.ai, a predictive analytics platform built to solve business problems. Machine learning and data science can transform businesses with valuable ...

Key performance indicators (KPIs) have always mattered, but they are now more relevant than ever in the healthcare industry, as providers make the shift to value-based care. While there are many ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

As more and more companies supplement traditional financial reporting with non-GAAP measures and other key performance indicators, a significant new opportunity is opening up for auditors, according ...

The Philippine ecommerce market presents opportunities in digital retail growth, diverse segment expansion, and evolving consumer behaviors across platforms and devices. Key areas include retail, ...