Artificial intelligence (AI) is dominating headlines and boardroom conversations, yet most projects stall before they matter. MIT reports that 95% of generative AI pilots fail to show measurable ...

Most executives say their AI projects aren’t delivering returns, but nearly 70% still plan to spend more next year. Reading time 2 minutes CEOs at the world’s biggest companies are preparing to dump ...

Most people today can spot lazy artificial intelligence (AI)-generated marketing copy. Proposals are more subtle. They’re polished in a way that seems professional at first glance, containing ...

AI is not failing because the models are weak. AI is failing because organizations are. CX teams keep buying tools, launching pilots and layering chatbot strategies on top of legacy operational debt ...

There is a long intellectual lineage of psychologists and business theorists who have pointed out that organizations routinely work on the wrong problem. Yet all these thinkers faced the same ...

Wall Street brokerage Jefferies Financial Group (JEF) is defending Microsoft (MSFT) from reports that claim the company has not been able to meet its sales quotas for artificial intelligence (AI) ...

Snowflake Inc. gave an outlook for operating margin that fell short of analysts’ estimates, raising concerns among investors about the profitability of new AI-based tools. Adjusted operating income ...