At its annual user conference in Chicago, Siebel Systems Inc. today debuted a fully Web-architectural version of its flagship customer relationship management (CRM) software. Users and analysts said ...

As their small businesses grow, most business owners reach a point where they consider investing in customer relationship management (CRM) software. At the most basic level, a CRM solution can help ...

CRM, the trendy, “must-have” application for successful sales teams across the country, takes a new turn today as NetSuite announces NetCRM-Services Edition, a program designed with the specific needs ...

Next, let's weigh some other key factors starting with your firm's size and plans for future growth. For example, a solo practitioner or a firm with two or three advisers that intends to stay small ...

Salesforce.com's planned expansion into a new market may be its biggest challenge yet. The company, which offers a service that allows salespeople to track leads and account information online, plans ...

SAP AG has acquired Praxis Software Solutions and will integrate the company's Web-based CRM and e-commerce capabilities into SAP Business One, which targets small and midsized companies. Processing ...

The popularity of Web-based CRM is no surprise. It's easy to use, provides anywhere/anytime access, and enables streamlined operations (especially for those with multiple locations, and remote and/or ...

Web-based CRM also enables agents to escalate calls to more experienced employees. For example, Oracle (Redwood City, CA) works with the US Navy's Department of Personnel, which opened a call center ...