3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Can you please recommend a non-hosted, non-web based Help Desk Management software with reports and inventory functionality? I would prefer if it's free (GPL/Open source), but if it's cheap and it ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

Company reputations rest in no small measure on maintenance agreements, and adherence to them. Hence the importance of properly recording, tracking and resolving customer issues on time – or risk ...