Human-centered design is believed to have been born out of the Stanford University design program in 1958—when Professor John E. Arnold suggested that engineering design should be human-centered and ...

Often dismissed as a ‘soft’ discipline, it’s actually the most practical route to value creation. We have a growing problem ...

“It’s more important than ever, when we’re looking at generative AI, to make sure that we are designing it and building those systems with humans in mind. We like to use the term ‘artificial ...

While billions of dollars are spent on consumer insights to ensure that our potato chips are crispy, powerful data to fuel human-centered design are rarely applied by the social sector. An example of ...

In the complex and ever-evolving landscape of state and local governments, the need for modernization that addresses citizens’ frustrations is more important than ever. Human-centered design is a ...

Human factors (also referred to as human factors psychology and human factors engineering) is an applied field of study that examines human abilities, limitations, behaviors, and processes in order to ...

As companies try to attract broader, more diverse talent pools, human-centered design could be key. Human-centered design doesn’t start with the product. It starts with the workplace 'You have to work ...

For many years, homelessness response work involved counting up — counting how many people are put in new homes, or how many are provided with government services, or how many are taken off the ...

Innovation in local government is often thought of in terms of efficiency or cost savings. But this focus leaves out an equally important one -- a focus on how residents experience government programs ...