Communication is the process of exchanging information, ideas, thoughts and emotions—whether through spoken words, written texts, facial expressions or digital media. It's the foundation of how we ...

I received so many thoughtful reflections and messages after my last Forbes article on humanoids and Communication Intelligence (CQ) that I felt compelled to explore the topic more deeply. What stood ...

Today, when you answer your phone, it may be difficult to tell whether you are talking to a person or a chatbot. As technology improves, organizations are reducing or eliminating access to human ...