According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Forbes contributors publish independent expert analyses and insights. Phil Kirschner advises leaders on modern work and employee experience. As ways of working have become more omnichannel and ...

AI and automation are rapidly shifting our expectations for digital experiences, but the path for businesses to get there isn’t all that clear. When done right, AI and automation can be applied across ...

There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

When Sydney J. Harris wrote this in his 1973 book "Clearing the Ground," he touched on a concern that feels even more relevant today. Harris, a journalist with a keen eye on society, wasn't predicting ...

AI agents will soon be everywhere, automating complex business processes and taking care of mundane tasks for workers — at least that’s the claim of various software vendors that are quickly adding ...