Q: This past March, I bought a Kenmore Elite top-load washer from Sears. A couple of weeks ago, in the middle of the night, when the machine was not running, the entire lid shattered and spread tiny ...

CHICAGO (WLS) -- You trust that your appliance warranties are there when you need them, but what if your claims aren't being fulfilled the way you expect? ABC 7 Consumer Investigator Jason Knowles and ...

When Tom Fleming bought a new Kenmore front-loading washing machine, he expected it to last for years, but it broke shortly after and took him months to ger repaired. When Tom Fleming bought a new ...

If you have a Kenmore Washer that has problems like it won't spin, this video is to help you ""Open Up"" the washer and put this washer into diagnostic mode. These style washers (made from 2009 to ...

When the lid on Charlene Molina’s top-of-the-line Kenmore washer breaks, Sears doesn’t do anything about it. Why is it so hard to replace the shattered glass on her appliance? Q: We have a ...