Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Asana’s new Claude integration embeds project management inside Anthropic’s AI chatbot, turning natural-language chats into ...

Visual charts help patterns and trends stand out faster than raw numbers alone.Different visualization types suit different ...

In some ways, data and its quality can seem strange to people used to assessing the quality of software. There’s often no observable behaviour to check and little in the way of structure to help you ...

Despite lots of hype, "voice AI" has so far largely been a euphemism for a request-response loop. You speak, a cloud server transcribes your words, a language model thinks, and a robotic voice reads ...

According to Drew Garner, SVP of AI & data platform at Smartsheet, AI hasn’t made expertise obsolete, it’s made it more ...

The challenge is no longer just about replacing fossil fuels with renewables. It is about re-architecting entire systems to ...

AI readiness is earned through disciplined data foundations. Advanced modeling, digital twins, and AI-driven decision-making only deliver value when built on accurate, live, and geographically ...

Ad operations don’t always get easier when a publisher has a strong first-party data foundation to build on. Ancestry.com can ...

Last year Twilio created a new role - Head of Marketing Innovation and AI, a job taken on by Piyush Sagar Mishra who explains ...

Enterprise sales teams have spent years and millions of dollars deploying technology meant to make selling smarter. CRMs capture every… Read More ...