Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, customer ...
MILAN, Dec 19 (Reuters) - Italian bank UniCredit said on Friday it had issued its first tokenised structured note for private investors, a week after issuing its first tokenised minibond together with ...
Defining what AI should decide — and when humans must intervene — is becoming a cornerstone of responsible automation and compliance strategy across customer operations. As agentic AI becomes more ...
New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...
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