Mobile CRM for retail works best when frontline teams can capture customer context fast, follow up consistently, and coordinate handoffs across channels. Prioritize ...
Sammy Sussman pored over thousands of State Police disciplinary records of active and recently retired officers to report this article, which is part of a series by The New York Times’s Local ...
Sammy Sussman pored over thousands of State Police disciplinary records of active and recently retired officers to report this article, which is part of a series by The New York Times’s Local ...
New York State troopers used the badge to settle personal scores and elicit favors. Still, they remained on the job, an investigation found. By Sammy Sussman Sammy Sussman pored over thousands of ...
The Gray Rider, a statue dedicated to state troopers, stands outside State Police headquarters in Albany. Disciplinary files from the agency’s 11 regional troops revealed a lack of scrutiny when the ...
An investigator with the New York State Police helped get a friend’s traffic tickets reduced “in exchange” for her sexually explicit photos, according to a disciplinary letter from 2017. Another ...
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