Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would …

Oct 8, 2024 · Discover what Net Promoter Score (NPS) is, why it matters, and how to use it to measure customer loyalty and drive business growth.

Net Promoter Score (NPS®) is a metric that uses customers’ likelihood to recommend a product, service, or organization as a score for your customer experience. Find out how to measure and …

Jul 15, 2024 · Net Promoter Score ® (NPS) is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company, calculated by asking customers one question: “On a scale from 0 to …

Sep 17, 2024 · Step-by-Step Guide to Understanding Net Promoter Score (NPS) Part of the Guide On... What is Net Promoter Score? The Net Promoter Score —or “NPS”—measures a customer’s …

Oct 15, 2025 · That’s where Net Promoter Score (NPS) comes in. NPS is a customer satisfaction metric that asks how likely a customer is to refer you to a friend. It’s a simple but honest metric that tells me …

Jun 6, 2025 · What is Net Promoter Score (NPS)? Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your company to others.

Dec 4, 2025 · Net Promoter Score is a customer loyalty metric that measures how likely someone is to recommend a company, product or service to others. NPS is based on a single question: “How likely …

What is a Net Promoter Score (NPS)? A net promoter score (NPS) is a customer experience metric that helps organizations better understand customer loyalty and how happy customers are with their …

Nov 21, 2023 · Created in 2003 by Fred Reichheld of Bain & Company, the Net Promoter System finds out: “How likely are you to recommend us to a friend or colleague?” Customers answer on a 0-10 …