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AI in Contact Centers: Outsourcing the Path to Success #CX #Outsourcing #ContactCenter #AI
Andrew Griffiths, EVP of CX + BPO Advisory at Outsource Consultants, discusses how path to successful AI implementation in the contact center is often more challenging than it initially seems, during his conversation with Catherine Ripley of Symplicity Communications. Connect with Andrew: https://www.linkedin.com/in/revenuegrowththroughcx ...
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